Firante Treks & Expeditions Pvt. Ltd. (“Firante”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make enquiries, or book trips with us.
1. Information We Collect
We may collect the following types of personal information:
- Personal details such as name, nationality, date of birth, email address, phone number, and postal address
- Passport details and other identification information required for permits and travel arrangements
- Emergency contact details
- Travel preferences and trip-related information
- Payment-related information (note: we do not store full credit/debit card details)
- Any information you voluntarily provide through enquiry forms, emails, or other communications
2. How We Use Your Information
We use your personal information for the following purposes:
- To process bookings and manage trip arrangements
- To obtain trekking permits, flight tickets, and other travel services
- To communicate with you regarding enquiries, bookings, updates, and trip-related information
- To improve our services and customer experience
- To comply with legal, regulatory, or government requirements
3. Sharing of Information
Firante does not sell, rent, or trade your personal information.
We may share necessary information only with:
- Government authorities for permits, visas, or regulatory requirements
- Airlines, hotels, lodges, transport providers, and local service partners involved in your trip
- Insurance or emergency service providers in case of an emergency
All shared information is limited strictly to what is necessary for trip operations.
4. Data Protection and Security
We take reasonable and appropriate measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.
Access to personal data is limited to authorized staff and partners who require it for operational purposes. While we take strong precautions, no online data transmission or storage system can be guaranteed to be 100% secure.
5. Cookies and Website Usage
Our website may use cookies or similar technologies to improve functionality and user experience.
Cookies help us understand website traffic and usage patterns but do not collect personally identifiable information unless you voluntarily provide it. You can choose to disable cookies through your browser settings if you prefer.
6. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal data, subject to legal or operational requirements
- Withdraw consent for marketing communications at any time
Requests can be made by contacting us using the details provided below.
7. Retention of Information
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.
8. Updates to This Privacy Policy
Firante reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date.
We encourage you to review this policy periodically.
9. Contact Information
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:
Firante Treks & Expeditions Pvt. Ltd.
Email: info@firante.com
Website: www.firante.com
