Terms and Condition - Firante Treks and Expedition

Firante Treks & Expeditions Pvt. Ltd.

These Terms and Conditions govern all bookings, services, trips, and interactions provided by Firante Treks & Expeditions Pvt. Ltd. (hereinafter referred to as “Firante,” “we,” “us,” or “our”). By booking a trip, making a payment, or participating in any tour or trekking program organized by Firante, you (“the client,” “traveler,” or “participant”) agree to be bound by these Terms and Conditions.

1. Booking and Confirmation

A booking is confirmed only after Firante receives a completed booking form and the required deposit or full payment as specified.
Firante reserves the right to accept or decline any booking at its discretion.
Group size, itinerary details, and services are subject to availability at the time of confirmation.

2. Payments and Pricing

All prices are quoted in USD unless otherwise stated.
A deposit (usually 20–30% of the total trip cost) is required to confirm a booking. The remaining balance must be paid before the trip departure date, as advised by Firante.
Prices are based on current costs of accommodation, transportation, permits, fuel, taxes, and services. Firante reserves the right to revise prices in case of unforeseen increases beyond our control.
Bank charges, transaction fees, and currency conversion fees are the responsibility of the client.

3. Cancellation and Refund Policy

All cancellations must be made in writing (email or official letter).
Cancellation charges are applied as follows (unless otherwise specified): – More than 30 days before departure: Deposit is non-refundable – 15–29 days before departure: 50% of total trip cost – Less than 14 days before departure: 100% of total trip cost
No refunds will be provided for unused services, early departures, or voluntary trip interruptions.
Refunds, if applicable, will be processed within a reasonable time frame after deducting applicable charges.

4. Changes to Itinerary

Trekking and adventure travel in Nepal involve remote regions where conditions may change unexpectedly.
Firante reserves the right to modify itineraries, routes, accommodation, or transportation due to weather conditions, safety concerns, natural disasters, political situations, or other circumstances beyond our control.
Such changes do not entitle the client to a refund. Any additional costs arising from changes will be borne by the client.

5. Travel Insurance

Comprehensive travel insurance is mandatory for all participants.
Insurance must cover high-altitude trekking, emergency medical treatment, evacuation (including helicopter rescue), trip cancellation, and personal accidents.
Firante is not responsible for any costs incurred due to inadequate or invalid insurance coverage.

6. Health, Fitness, and Safety

Clients must be in good physical and mental health suitable for the chosen trip.
Any pre-existing medical conditions must be disclosed at the time of booking.
Firante reserves the right to remove a participant from a trip if their health or behavior poses a risk to themselves or others. No refunds will be issued in such cases.
Clients must follow safety instructions provided by guides, leaders, and staff at all times.

7. Passports, Visas, and Permits

Clients are responsible for obtaining valid passports, visas, and necessary permits.
Firante will assist with trekking permits as included in the trip cost, but delays caused by incomplete or incorrect documents are not our responsibility.

8. Accommodation and Transportation

Accommodation may include hotels, lodges, teahouses, or camping, depending on the itinerary.
Standards in remote areas are basic and may differ from urban expectations.
Transportation may include flights, jeeps, buses, or porters, subject to availability and conditions.

9. Guides, Staff, and Conduct

Firante provides licensed guides and trained support staff.
Clients are expected to respect local culture, customs, religion, and environment.
Harassment, discrimination, abusive behavior, or illegal activities will not be tolerated and may result in immediate removal from the trip without refund.

10. Responsibility and Liability

Adventure travel involves inherent risks, including but not limited to altitude sickness, weather hazards, accidents, and illness.
By participating, clients acknowledge these risks and accept full responsibility for their participation.
Firante, its staff, agents, and partners shall not be liable for injury, illness, death, loss, damage, delay, or inconvenience caused by events beyond our control.

11. Force Majeure

Firante shall not be held responsible for events beyond its control, including natural disasters, pandemics, strikes, political unrest, flight cancellations, or government restrictions.
No refunds will be issued for force majeure events, though Firante may offer alternative arrangements when feasible.

12. Photography and Marketing

Firante may use photographs or videos taken during trips for promotional purposes.
Clients who do not wish to appear in promotional materials must inform Firante in writing before the trip.

13. Complaints and Feedback

Any complaints should be raised as soon as possible during the trip so that Firante can attempt to resolve the issue.
Written complaints after the trip must be submitted within 14 days of trip completion.

14. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Nepal.
Any disputes shall be subject to the exclusive jurisdiction of the courts of Nepal.

15. Acceptance of Terms

By booking and participating in any trip with Firante Treks & Expeditions, clients confirm that they have read, understood, and agreed to these Terms and Conditions.

16. Booking & Cancellation Policy (Summary)

A booking is confirmed only after receipt of the required deposit.
Deposits are non-refundable unless otherwise stated in writing.
Cancellation charges apply based on the date Firante receives written notice.
No refunds are provided for unused services, missed flights, early departures, or voluntary trip interruptions.
Firante strongly recommends purchasing insurance that covers trip cancellation and interruption.

17. Payment Policy

Payments may be made via bank transfer or other agreed payment methods.
All transaction, bank, and currency conversion fees are the responsibility of the client.
Full payment must be completed before trip departure, unless otherwise agreed in writing.
Failure to complete payment may result in cancellation of services without refund of the deposit.

18. Trip Risk & Responsibility Disclaimer

Trekking, mountaineering, and adventure travel involve inherent risks.
Clients participate voluntarily and accept responsibility for their actions and decisions.
Firante is not responsible for risks arising from weather, terrain, altitude, wildlife, or unforeseen circumstances.
Clients must follow the guide instructions at all times for safety reasons.

19. Privacy Policy

Firante respects client privacy and protects personal information.
Personal data is used only for booking, permits, operations, and communication.
Information is not shared with third parties except where required for trip operations or by law.
Clients may request correction or deletion of personal data by contacting Firante.

20. Agreement & Acknowledgement

By confirming a booking, submitting a form, or making a payment, the client acknowledges that they have read, understood, and agreed to all terms, policies, and conditions outlined above.

Contact Information
Firante Treks & Expeditions Pvt. Ltd.
Email: info@firante.com
Website: www.firante.com